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STORE POLICY

CUSTOMER CARE

All packages are sent with care and beautifully wrapped. In the unlikely event your order arrives damaged please email hello@stephpryor.com.

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Please understand Royal Mail will not declare post as missing until after 10 days.

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Please make sure all personalisation’s are spelt correctly, if you realise you have made a mistake email us as soon as possible to see if this can be changed for you. 

PRIVACY & SAFTEY

We receive, collect and store nonidentifiable personal information and identifiable personal information given to us when you visit our website, complete a transaction on our website or provide in any other way. We may use software tools to measure and collect session information.

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The information we collect may include;

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Name, address, telephone number, payment details including credit card information, 

e-mail address, password for your account with us, IP address, connection and computer information. 

Personal profile information and information linked with your personal profile such as purchase history, recommendations, product reviews, feedback and wish list

 

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Reasons we collect this information.

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To provide and operate a service.

To provide destination and tracking information for deliveries.

To provide customer assistance and support.

To be able to contact users and site visitors with promotional offers or information.

For software tools to measure and collate nonidentifiable personal visiting information such as page interactions and response times to make improvements to our webpages or create statistical data for business improvements, this collated data may be shared with 3rd party businesses we work with.

​To comply with laws and regulations.

Your personal information will only ever be used for the specific reasons stated above.

 

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How do we store our customers and visitor’s personal information?

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Our business is hosted on wix.com., wix.com is an online web hosting platform that enables us to sell our products and services to you. Your data may be stored through wix.com’s data storage, applications and databases. Wix.com store your data on secure servers behind a fire wall. 

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All payment gateways used by our company supplied by Wix.com meet Payment Card Industry Data Security Standards (PCI DSS). The PCI DSS is an information security standard for organizations or companies that accept card payments. Wix.com is accredited as a level 1 service provider and merchant. PCI-DSS requirements help to ensure the secure handling of credit card information.

 

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How and why we may communicate with our customers and site visitors?

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We may contact you via email, text or postal mail.

To send notifications regarding your account and orders, solve problems with your account and orders to try and rectify any problems you may have, resolve any disputes, send company updates and promotions, collect opinions though surveys and polls, to collect monies owed, or for any other reason it is necessary to contact you to honor and obey agreements, policies and laws with you. 

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How can our customers and site visitors withdraw their consent?

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If you don’t wish for us to process your personal data any longer please email and let us know.

PAYMENT METHODS

Credit / Debit Cards

Apple Pay
PAYPAL

Offline Payments

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